Exchange

Ring size

We offer our customers possibility to exchange the ring size within 30 days from date of purchase free of charge. Therefore, buying an engagement ring you do not have to worry if the size you have chosen is correct.

In case the ring does not fit, please contact us. We will order you free courier to send the ring back to us and replace it with the correct size. (Applies only to rings made ​​of gold with precious stones.)

It may happen that a ring was already used for some time (or we do not have the needed size at the moment), then it is possible to have the ring resized by our specialist goldsmith. This also may be necessary in the case of non standard sizes. The first resizing is free of charge (Applies only to rings made ​​of gold with precious stones.), except for sizes above 18. Then the cost of changing the size is determined individually for each model.

Note! In case of custom made rings it is impossible to exchange the ring size and only resize by our specialist goldsmith is possible. However, only if the construction of the ring allows the resize!

Jewellery

We offer our customers possibility to exchange the jewellery within 30 days from date of purchase free of charge.
In case the jewellery does not suite you, please send it back to us and we will exchange it for different model. In such situation, the customer pays only for return shipping to us.
In case of custom made jewellery any exchanges are not allowed!

Exchange / warranty / return form

If you need to make a complaint, return or exchange the product, please print and fill out the form below and send to us with the product.